At Rupsaj, we value your satisfaction and strive to provide the best products and service. If you are not fully satisfied with your purchase, we are here to help.
Return Eligibility
ou may request a return or replacement if:
You received a wrong or damaged product
The product is defective or expired
The product is unused, sealed, and in original condition
Note: Items must be returned within 3 days of receiving the product.
Non-Returnable Items
We do not accept returns for:
Used or opened products
Personal care items (e.g., face packs, oils) due to hygiene concerns
Sale or clearance items unless defective
How to Request a Return
To initiate a return, please contact us via:
Phone / WhatsApp: +8801338263257
Email: rupsajbd@gmail.com
Provide your Order ID and a clear photo of the product
Once verified, we will arrange for a return pickup or ask you to send it to our address.
Refund Process
Refunds will be processed within 5–7 working days after we receive and inspect the returned item.
Refunds will be made via bKash / Nagad / Bank Transfer or store credit, based on your preference.
If the return is approved, you will be notified by email or SMS.
Important Notes
Delivery charges are non-refundable unless the fault is on our end
In case of disputes, Rupsaj reserves the right to make the final decision
We’re committed to ensuring a safe and reliable shopping experience. Thank you for choosing Rupsaj!
